Help

For students: answers to common questions.

I forgot my password. : There's no self-service reset. Ask your course administrator to reset it for you — you'll be prompted to choose a new one the next time you sign in.

My upload was rejected. : Check that the file is a PDF or Word (.docx) document, and that it's no larger than 20 MB. Any other file type, or a larger file, is rejected.

The PDF won't load. : Try reloading the page. Lesson and assignment files are private, so you need to be signed in to open them — if you've been signed out, sign in again and try once more.

I can't see the next level yet. : A level opens when your administrator opens it for you. There's nothing to do on your end — if you think you're ready, contact your course administrator.

What does "Carried over" mean? : If you were already partway through the course on Moodle before moving here, your completed levels and lesson progress were carried over and are marked "Carried over" so it's clear where they came from.

Still stuck? Contact your course administrator.